Refund & Return Policy
Effective Date: July 30, 2026
Thank you for shopping at JIECHOICE. We want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be accepted for orders placed through https://jiechoice.shop.
1. Return Eligibility
You may request a return within 14 days after the delivery date of your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Not be damaged by misuse, improper handling, or customer-caused wear
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Used or damaged items not caused by us
- Custom-made or personalized products
- Final sale or clearance items
- Gift cards, if applicable
3. Return Request Process
To request a return, please contact us first at 690674540@qq.com with the following information:
- Your order number
- The item(s) you want to return
- The reason for the return
- Photos, if the item is defective, damaged, or incorrect
Please do not send items back without contacting us first and receiving return instructions.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at 690674540@qq.com. We may ask for photos or additional details so we can review the issue and provide a suitable resolution.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to the original payment method within a reasonable number of business days. The exact timing may depend on your bank or payment provider.
6. Shipping Costs
Original shipping fees are generally non-refundable unless the return is due to our error, such as sending the wrong item or a defective product.
Unless otherwise required by law, customers are responsible for return shipping costs when returning eligible items for reasons other than our error.
7. Exchanges
We only replace items if they are defective, damaged, or incorrect, or in other situations approved by us. If you need an exchange, please contact us at 690674540@qq.com.
8. Order Cancellation
Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return procedure described in this policy.
9. Late or Missing Refunds
If you have not received your refund after approval, please first check your bank account or payment provider account again. Processing times can vary. If you still need help, please contact us at 690674540@qq.com.
10. Contact Us
If you have any questions about this Refund & Return Policy, please contact us:
Email: 690674540@qq.com
Website: https://jiechoice.shop